Open Access
Issue |
E3S Web Conf.
Volume 570, 2024
International Conference of Technology on Community and Environmental Development (ICTCED 2024)
|
|
---|---|---|
Article Number | 04001 | |
Number of page(s) | 9 | |
Section | Green and Blue Economy | |
DOI | https://doi.org/10.1051/e3sconf/202457004001 | |
Published online | 18 September 2024 |
- P. A. Busch and S. McCarthy, “Antecedents and consequences of problematic smartphone use: A systematic literature review of an emerging research area.,” Computers in Human Behavior, no. https://doi.org/10.1016/jxhb.2020.106414, p. 144, 2021. [Google Scholar]
- U. Awan and R. Sroufe, “Sustainability in the Circular Economy: Insights and Dynamics of Designing Circular Business Models,” Applied Sciences, no. https://doi.org/10.3390/app12031521, p. 1521, 2022. [Google Scholar]
- P. M. Cuce, E. Cuce and K. Sudhakar, “A systematic review of thermal insulation performance of hollow bricks as a function of hollow geometry,” International journal of ambient energy, no. DOI:10.1080/01430750.2021.1907619, 2021. [Google Scholar]
- P. Lamba, D. P. Kaur, S. Raj and J. Sorout, “Recycling/reuse of plastic waste as construction material for sustainable development: a review,” Environmental Science and Pollution Research, no. https://doi.org/10.1007/s11356-021-16980-y., p. 29:86156-86179, 2022. [Google Scholar]
- M. Cajestan, “Digital Banking, customer experience and bank financial performance: UK customers’ perceptions.,” International Journal of Bank Marketing, vol. 36(2), no. https://doi.org/10.1108/IJBM-11-2016-0181, p. 23-255, 2018. [Google Scholar]
- J. A. Tuguinay, C. Prentice and B. Moyle, “The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos,” Journal of Retailing and Consumer Services, vol. 64, no. https://doi.org/10.1016/j.jretconser.2021.102830, p. 102830, 2022. [CrossRef] [Google Scholar]
- A. Baskara and A. Pranaditya, “Customer Experience and Customer Engagement in Relationship with Customer Loyalty During Black Swan Events Covid-19,” Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), vol. 5(2), no. https://doi.org/10.31538/iijse.v5i2.2063, pp. 481-495, 2022. [Google Scholar]
- R. Dananjoyo and U. Udin, “The Effect of Sustainable Brand Equity on Customer Satisfaction and Customer Loyalty Using Customer Trust as Mediation Variable.,” International Journal of Sustainable Development & Planning,, vol. 18(7)., no. https://doi.org/10.18280, 2023. [Google Scholar]
- A. Soni, K. Das, A. W. Hashmi, M. Yusuf, H. Kamyab and S. Chelliapan, “Challenges and opportunities of utilizing municipal solid waste as alternative building materials for sustainable development goals: A review.,” Sustainable Chemistry and Pharmacy, vol. 27, no. https://doi.org/10.1016Zj.scp.2022.100706., 2022. [CrossRef] [Google Scholar]
- C. Zhang, M. Hu, X. Yang, B. M. Xicotencatl, B. Sprecher, F. Di Maio, X. Zhong and A. Tukker, “Upgrading construction and demolition waste management from downcycling to recycling in the Netherlands,” Journal of Cleaner Production, vol. 266, no. https://doi.org/10.1016/jjclepro.2020.121718, p. 12, 2020. [Google Scholar]
- F. Rezaei, C. Bulle and P. Lesage, “Integrating building information modeling and life cycle assessment in the early and detailed building design stages.,” Building and Environment, vol. 153, no. https://doi.org/10.1016/j.buildenv.2019.01.034., pp. 158167., 2019. [Google Scholar]
- R. Drozd and R. Wolniak, “Systematic assessment of product quality.,” Journal of Open Innovation: Technology, Market, and Complexity, vol. 7(4), no. https://doi.org/10.3390/joitmc7040235., p. 235, 2021. [CrossRef] [Google Scholar]
- Y. Sun, H. Lui and Y. Gao, “Research on customer lifetime value based on machine learning algorithms and customer relationship management analysis model.,” Heliyon, 9(2)., no. https://doi.org/10.1016/j.heliyon.2023.e13384., 2023. [Google Scholar]
- S. Shofiah, I. Sukresna and Sugiono S., “Study of Influence of Customer Relationship Management on Customer Satisfaction in CV Batik Semarang16.,” Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science),, Vols. 16(1),, pp. 57-69, 2017. [CrossRef] [Google Scholar]
- B. Bhakane, “Effect of customer relationship management on customer satisfaction and loyalty,” International Journal of Management (IJM), vol. 6, pp. 01-07, 2015. [Google Scholar]
- H. T. Tsou and Y. W. Huang, “Empirical study of the affecting statistical education on customer relationship management and customer value in hi-tech industry.,” Eurasia Journal of Mathematics, Science and Technology Education, vol. 14(4), no. https://doi.org/10.29333/ejmste/81295., pp. 1287-1294., 2018. [Google Scholar]
- R. Dananjoyo, F. R. Cahaya and H. A. Riyadh, “The Role of Sustainable Service Quality in Achieving Customer Loyalty in the Residential Housing Industry.,” International Journal of Sustainable Development & Planning, vol. 17(7), no. https://doi.org/10.18280/ijsdp. 170706, 2022. [Google Scholar]
- H. Löfsten, “Product innovation processes and the trade-off between product innovation performance and business performance,” European Journal of innovation management, vol. 17(1), no. https://doi.org/10.1108/EJIM-04-2013-0034, pp. 61-84, 2014. [Google Scholar]
- U. G. Chuckwunwem and E. J. Ndubueze, “Effect of Product Innovation on Customer Satisfaction and Customers’ Behavioural Intentions in Upscale Quick Service Restaurants (qsrs) in Aba, Abia State, Nigeria. .,” JournalNX,, vol. 7(03), pp. 432-444, 2021. [Google Scholar]
- A. Paananen and M. Sappanen, “Reviewing customer value literature: Comparing and contrasting customer values perspectives.,” Intangible Capital,, vol. 9(3), no. http://dx.doi.org/10.3926/ic.389, pp. 708-729, 2013. [Google Scholar]
- R. Dananjoyo, F. R. Cahaya and H. A. Riyadh, “The prominence of financial considerations on housing investors’ purchase decisions.,” The Journal of Asian Finance, Economics and Business (JAFEB), vol. 7(12), no. https://doi.org/10.13106/jafeb.2020.vol7.no12.869., pp. 869-875, 2020. [CrossRef] [Google Scholar]
- I. B. Odunlami, “Impact of Customer Satisfaction and Customer Retention on Customer Loyalty: A case study of enterprise bank in Oyo.,” International Journal of Education and Research, vol. 2(9), pp. 427-450, 2014. [Google Scholar]
- M. A. Sallam, “An investigation of corporate image effect on WOM: The role of customer satisfaction and trust,” International Journal of Business Administration, vol. 7(3, no. http://dx.doi.org/10.5430/ijba.v7n3p27., pp. 27-35, 2016. [Google Scholar]
- M. Maggon and H. Chaudhry, “Exploring relationships between customer satisfaction and customer attitude from customer relationship management viewpoint: An empirical study of leisure travellers.,” FIIB Business Review, vol. 7(1), no. https://doi.org/10.1177/2319714518766118, pp. 57-65, 2018. [Google Scholar]
- V. Seiler, M. Rudolf and T. Krume, “The influence of socio-demographic variables on customer satisfaction and loyalty in the private banking industry.,” International Journal of Bank Marketing,, Vols. 31(4),, no. https://doi.org/10.1108/IJBM-10-2012-0101, p. 235-258, 2013. [Google Scholar]
- L. Herman, S. Sulhaini and N. Farida, “Electronic customer relationship management and company performance: Exploring the product innovativeness development.,” Journal of Relationship Marketing, vol. 20(1), no. https://doi.org/10.1080/15332667.2019., pp. 1-19., 2021. [CrossRef] [Google Scholar]
Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.
Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.
Initial download of the metrics may take a while.