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This article has been cited by the following article(s):
Application of an approach integrating the Kano model and the fuzzy systems theory: a strategic analysis of consumer satisfaction scores
Andre Albuquerque, Claudia Becerra, Fagner José Coutinho de Melo and Denise Dumke de Medeiros The TQM Journal 37(7) 1745 (2025) https://doi.org/10.1108/TQM-01-2024-0027
Exploring supply and demand imbalance of community-based older adult care: an observational study in Chongqing, China