| Issue |
E3S Web Conf.
Volume 105, 2019
IVth International Innovative Mining Symposium
|
|
|---|---|---|
| Article Number | 01004 | |
| Number of page(s) | 7 | |
| Section | Environment Saving Mining Technologies | |
| DOI | https://doi.org/10.1051/e3sconf/201910501004 | |
| Published online | 21 June 2019 | |
Analysis of Customer Processes in a Mining Company
Faculty of Mining, Ecology, Process Control and Geotechnologies, Park Komenského 19, 0420 00 Košice, Slovakia
* Corresponding author: lucia.domaracka@tuke.sk
The aim of the thesis was to analyze the customer processes in the company. With the help of PEST analysis we found out in which external environment the given company operates. We then analyzed the sales activities of our customers. The main outcome of this work was the elaboration of a SWOT analysis, which showed us the strengths and weaknesses of the company and also the opportunities and threats that come from its external environment. The result of the analyzes was a proposal in the form of a review of its status and recommendations for its further development in the sector under review, which could be adapted to its changes.
© The Authors, published by EDP Sciences, 2019
This is an open access article distributed under the terms of the Creative Commons Attribution License 4.0 (http://creativecommons.org/licenses/by/4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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