| Issue |
E3S Web Conf.
Volume 136, 2019
2019 International Conference on Building Energy Conservation, Thermal Safety and Environmental Pollution Control (ICBTE 2019)
|
|
|---|---|---|
| Article Number | 04091 | |
| Number of page(s) | 8 | |
| Section | Urban Public Safety | |
| DOI | https://doi.org/10.1051/e3sconf/201913604091 | |
| Published online | 10 December 2019 | |
A study on Passengers Perspective towards in-flight food delivery and waste collection services
Faculty of Business and Information Science, UCSI University, Jalan Menara Gading, 56000 Cheras, Kuala Lumpur, Malaysia.
* Corresponding author’s e-mail: salinidevi@ucsiuniversity.edu.my
The quality of the direct airline services especially food delivery and waste collection services can affect the passenger’s impression toward the airlines. This study mainly focuses on determine Malaysian passengers’ characteristics in selecting flight services and identifying the perception of Malaysian passengers regarding in-flight food delivery service performance. The data was gathered through questionnaires from 405 Malaysian passengers from Malaysia's main international airport, Kuala Lumpur International Airport (KLIA). Software of IBM SPSS version 22 is used to analyze the collected data. This study contributes the knowledge on Malaysian passenger’s opinion regarding in-flight food delivery service and explores the areas that need for improvement. The findings of this result could be considered for the airline companies which trying figure out a way to maintain and improve quality of in-flight food service.
© The Authors, published by EDP Sciences, 2019
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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