| Issue |
E3S Web Conf.
Volume 91, 2019
Topical Problems of Architecture, Civil Engineering and Environmental Economics (TPACEE 2018)
|
|
|---|---|---|
| Article Number | 08039 | |
| Number of page(s) | 7 | |
| Section | Environmental Management and Environmental Economics | |
| DOI | https://doi.org/10.1051/e3sconf/20199108039 | |
| Published online | 02 April 2019 | |
The process approach to increasing environmental friendliness of transport and logistics services
Saint Petersburg National Research University of Information Technologies, Mechanics and Optics, 49, Kronverksky Pr., 197101, St. Petersburg, Russia
* Corresponding author: angela-1309.m@yandex.ru
The article considers the use of the concept of integrated approach to manage transport and logistics services with elements of modern logistics technologies and total quality management. The author proposes the process model of quality management for the transport services. The using of this model can help the organization to define logistics processes of a high-priority and to redirect resources for the efficiency and quality improvement of selected transport and logistics processes. It can help to solve the environmental problems caused by modern transport. The author offers the directions of quality improvement based on the integrated approach and results of its application.
© The Authors, published by EDP Sciences, 2019
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0 (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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