| Issue |
E3S Web Conf.
Volume 236, 2021
3rd International Conference on Energy Resources and Sustainable Development (ICERSD 2020)
|
|
|---|---|---|
| Article Number | 03024 | |
| Number of page(s) | 3 | |
| Section | Sustainable Development and Prevention of Urban Environmental Pollution | |
| DOI | https://doi.org/10.1051/e3sconf/202123603024 | |
| Published online | 09 February 2021 | |
Study of the public service satisfaction degree in China city
Shanghai Urban Construction Vocational College, Shanghai, 201415, China
e-mail: CJ0840@succ.edu.cn
The measurement of public service satisfaction involves many latent variables and the validation of a causal model, and the application of structural equation modelling can effectively solve these problems. This study constructs a customer satisfaction index model for measuring the satisfaction degree of public service in China City. The main factors and its loading coefficients of affecting the public service quality of China City are verified; what’s more, the suggestions on improving the satisfaction degree of public service quality are proposed.
© The Authors, published by EDP Sciences 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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