The Existence of Paid Photocopy Services at the Gadjah Mada University (UGM) Library in Era 4.0

¹ Library Science Department, Faculty of Humanities, Universitas Diponegoro, Jalan Prof. Soedarto, Tembalang, Semarang Indonesia
² Interdisciplinary Islamic Studies, School of Graduate Studies, UIN Sunan Kalijaga, Jalan Laksda Adisucipto, Depok, Sleman, Indonesia

^* Corresponding author: meccaarfa@live.undip.ac.id

Abstract

The advanced transformation of universities' libraries that is fulfilled by many innovations has offered students an easier way to access collections of sources of information. Even though accessing collections is merely easy, there is a library service area that has restrictions. For instance, reference services frequently include a rule that states that students are only permitted to read materials there and then they are not permitted to borrow collections to read later. Some university libraries offer paid photocopying services despite the limited hours of the library service, which makes it a worthwhile study topic. A qualitative-descriptive research methodology was used for this investigation. In the meantime, the interview approach was employed to obtain the data for this study. The findings demonstrated that students had no other option except to employ copying services in order to fulfill their demands. The availability of these services also fosters a mutually beneficial relationship between users and libraries.For users, there is no need to take notes and go back and forth from the library to refer to the required references. Then for the library, photocopying services provide financial income that supports library development. Its existence, which is still surviving today, helps create a stable cost flow for libraries that can be utilized by library managers and provides time efficiency for users to get the information they need. Although the price of photocopying in the library is more expensive than photocopying outside the library, users are still enthusiastic about using it so that the service continues.