Managing the digitalization of business processes in an organization

Moscow Technical University of Communication and Informatics, Moscow, Russia

^* Corresponding author: e.g.kukharenko@mtuci.ru

Abstract

This article presents the results of scientific research on the selection and justification of indicators and criteria for evaluating the digitalization of business processes from the point of view of optimizing the management of an international geographically distributed organization, taking into account the peculiarities of the legal field and socio-ethnographic features. A set of methodological recommendations and practical measures has been developed, tested and presented, as well as steps and approaches to implement the tasks set from the point of finding the optimal set of estimated and optimized parameters. A mathematical model has been constructed and modeling has been carried out taking into account the optimization of the above-mentioned tasks from the point of view of the optimum of their functioning. The methodology and practical steps discussed in the material are at the stage of implementation in the organization. Some of the systems are already in use in commercial operation, some are at the stage of acceptance tests and in the process of reconciling disagreements between the participants in the interaction process.