Robotic Processes Automation to Improve Business Process Automation: A Systematic Literature Reviews

Information Systems Department, School of Information Systems, 11480 Bina Nusantara University, Jakarta, Indonesia

^* Corresponding author: gunlee77@binus.ac.id

Abstract

Technological developments have been very fast since 2000 until now, and there are many information system applications in all corners of the world. Now, many services to customers or the public are provided by companies, from small to enterprise software, and many institutions already use the platform— digital services to serve customers and society. Industry 4.0 is the fourth industrial revolution since 2010, where technology and accelerated processes have used automation and are accelerating. This technology is Robotic Process Automation (R.P.A) which could automate many organizational business processes and use Artificial Intelligence (AI) algorithms and techniques. Complementarity makes it possible to increase the accuracy, efficiency, effectiveness, and implementation of automation processes in business processes, in recognition, classification, forecasting, and process optimization. This study aims to provide research information on the application of R.P.A related to AI, which can contribute to improving organizational processes related to Industry 4.0. Researchers found that automation with R.P.A has been widely applied in various industries, various implementations of R.P.A Technology have been carried out, and many publishers have published on this topic.