| Issue |
E3S Web Conf.
Volume 565, 2024
2024 5th International Conference on Urban Engineering and Management Science (ICUEMS2024)
|
|
|---|---|---|
| Article Number | 03003 | |
| Number of page(s) | 6 | |
| Section | Intelligent Transportation and Sustainable Urban Development | |
| DOI | https://doi.org/10.1051/e3sconf/202456503003 | |
| Published online | 09 September 2024 | |
A Study on the Influence upon Service Innovation Ability exerted by IT Ability and Knowledge Integration
1 School of Economics and Management, Hefei University, 230601, Hefei, Anhui, China
2 School of Accounting and Finance, Anhui Xinhua University, 230088, Hefei, Anhui, China
Service innovation is crucial for enterprises to improve customer satisfaction and win market competition, and the interaction and integration of enterprise knowledge are the continuous driving force of innovation. With the rapid development of IT (information technology), IT ability plays an increasingly important role in the process of knowledge integration. Focuses on the logistics industries, this paper makes an empirical study on the relationship among IT ability, knowledge integration and service innovation ability. At the same time, It investigates the impact of market recession on service innovation ability under the epidemic situation. The results show that IT ability has a significantly positive impact on knowledge integration and knowledge integration has the same positive impact on service innovation ability; Knowledge integration has a complete mediating effect on the relationship between IT ability and service innovation, while market recession has no moderating effect on the relations between IT ability and service innovation ability.
© The Authors, published by EDP Sciences, 2024
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