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Cited article:

Lean implementation in service sector: a case study of waste elimination in Malaysian customs administration

Pei Fang Lee, Nur Aina Azhar Khan, Nur Amalina Muhammad, Ab-Samat Hasnida, Jeng Feng Jeng Chin, Joshua Prakash, Sutam Eh Di and Badrol Ghazali
International Journal of Lean Six Sigma (2025)
https://doi.org/10.1108/IJLSS-12-2023-0227