Articles citing this article

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Cited article:

SERVQUAL and Kano’s model integrated to develop a conceptual model of airport terminal service implementation

Thongchai Jeeradist and V. Kankhva
E3S Web of Conferences 258 02010 (2021)
https://doi.org/10.1051/e3sconf/202125802010

Enhancing online customer engagement in online room reservation: a structural modelling approach

Pisit Pipatphokakul, Watsida Boonyanmethaporn and V. Kankhva
E3S Web of Conferences 258 06040 (2021)
https://doi.org/10.1051/e3sconf/202125806040