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Cited article:

Integration of fuzzy SERVQUAL and TRIZ models in service quality method

Windi Auliana, Agus Mansur, Muhamad Imron Zamzani, Haswika Haswika and Siti Balkis Mohamed Ibrahim
Jurnal Sistem dan Manajemen Industri 10 (1) 16 (2026)
https://doi.org/10.30656/jsmi.v10i1.11217

A model proposal for measuring service quality of eduaction with fuzzy rule-based approach and fuzzy ranking and an application

Ufuk Altinsoy, Adnan Aktepe and Suleyman Ersoz
Journal of Intelligent & Fuzzy Systems 44 (2) 2217 (2023)
https://doi.org/10.3233/JIFS-220985