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Cited article:

E-Satisfaction and Risk Perception in Government Mobile Banking Applications: A Sentiment Analysis of User Reviews

Ceren Cubukcu Cerasi, Yavuz Selim Balcioglu and Zeynep Behrin Guven Aydin
Technology in Society 103435 (2026)
https://doi.org/10.1016/j.techsoc.2026.103435