E-Service in government sector: To what extent has NTB.care affected as a smart citizen reporting site for raising government performanceYulius Yohanes, Syarif Redha Fachmi Al Qadrie, Elyta, Laras Putri Olifiani and Cahyadi KurniawanE3S Web Conf., 440 (2023) 04010DOI: https://doi.org/10.1051/e3sconf/202344004010