Formation of principles of a customer-oriented approach by transport enterprises in conditions of sustainable developmentSerhii Smerichevskyi, Zarina Poberezhna, Igor Kryvovyazyuk, Larysa Ivanenko and Dmytro MalnovE3S Web Conf., 534 (2024) 01022DOI: https://doi.org/10.1051/e3sconf/202453401022