Bridging Expectations and Perceptions: A SERVQUAL Approach to Evaluating Wi-Fi Services in Higher EducationBerlian Maulidya Izzati, Friday Zahrotul Jannah, Dwi Fatrianto Suyatno, Ardhini Warih Utami, Bonda Sisephaputra, Muhardi Saputra and Ahmad AlmaarifE3S Web Conf., 645 (2025) 06010DOI: https://doi.org/10.1051/e3sconf/202564506010