E3S Web of Conferences

Application of Fuzzy Servqual Method to Measure User Satisfaction of Mooc Service Quality

Iqbal Firdaus, Farikhin and Bayu Surarso

E3S Web Conf., 202 (2020) 14007

Published online: 10 November 2020

DOI: 10.1051/e3sconf/202020214007

Iqbal Firdaus

Farikhin

Bayu Surarso

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