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Analysis of the Effect of Service Quality on Customer Satisfaction with Full Time Equivalent, Customer Satisfaction Index, and Importance Performance Matrix in the Time Care Service Center Section

Guruh Firmansyah, Laurentius Andrian Kristiadi, Muhammad Ihyaul Ilmi and Taufik Roni Sahroni

E3S Web Conf., 426 (2023) 02070

Published online: 15 September 2023

DOI: 10.1051/e3sconf/202342602070

Guruh Firmansyah

Laurentius Andrian Kristiadi

Muhammad Ihyaul Ilmi

Taufik Roni Sahroni

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