E3S Web of Conferences

The impact of service quality and passenger satisfaction on passenger loyalty of Petra shuttle bus

Rudy Setiawan, Edwin Japarianto, Katherina Stefani Santoso and Yohanes Malvin Samsudin

E3S Web Conf., 429 (2023) 03010

Published online: 20 September 2023

DOI: 10.1051/e3sconf/202342903010

Rudy Setiawan

Edwin Japarianto

Katherina Stefani Santoso

Yohanes Malvin Samsudin

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