E3S Web of Conferences

Loyalty Determinants within the Ride-Hailing Ecosystem: User Satisfaction as an Intermediary Between Brand Identity and Service Excellence in Indonesia

Dita Dwi Nurcahyani, Luk Luk Atul Hidayati and Pranita Siska Utami

E3S Web Conf., 706 (2026) 04014

Published online: 21 April 2026

DOI: 10.1051/e3sconf/202670604014

Dita Dwi Nurcahyani

Luk Luk Atul Hidayati

Pranita Siska Utami

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