E3S Web of Conferences

Understanding customers’ intention to use social network sites as complaint channel: an analysis of young customers’ perspectives

Retno Agus Setiawan, Djoko Budiyanto Setyohadi and Pranowo

E3S Web Conf., 31 (2018) 11014

Published online: 21 February 2018

DOI: 10.1051/e3sconf/20183111014

Retno Agus Setiawan

Djoko Budiyanto Setyohadi

Pranowo

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