Development of public services in the energy field in the age of digital economy

¹ Peter the Great St.Petersburg Polytechnic University, 195251, St. Petersburg, Polytechnicheskaya str., 29, Russia
² Saint Petersburg State University of Architecture and Civil Engineering, 190005, St. Petersburg, 2nd Krasnoarmeyskaya str., 4, Russia
³ Financial University under the Government of the Russian Federation, St. Petersburg branch, Sezzhinskaya str., 15-17, St. Petersburg, 197198, Russia

^* Corresponding author: elenvoskr@mail.ru

Abstract

The development of the system of electronic public services, which is one of the directions of change in the digital economy, was the subject of the study in the present article. This system helps the state to interact with the population and organizations in such issues as providing information, particularly on individual requests, organizing public (municipal) procurements, in the matter of prices and tariffs in the energy sector, in providing public services and developing the feedback system (complaints institution), etc. The authors have concluded that a modern state should ensure the coherence between its citizens or business entities and institutions or public administrations on the basis of electronic access. Correct digitization of public administration contributes to the transparency of the public sector. Russia has enough prerequisites for the development of the electronic public services system, since Russia has traditionally established and maintained a high level of people’s education, and these days, the information technology sector develops rapidly. The study identified the main features of information and communication technologies and determined the impact of these technologies on the formation of a system of socio-economic relations and the institutional environment of modern society. The authors substantiated the necessity of a new technology package in Russia that will ensure the transition from analog to digital control methods in the energy industry and support the transformation of consumer behavior models, business practices of energy supply and service companies.