Mining damage management system with a stakeholder communication component

Faculty of Mining and Geoengineering, University of Science and Technology, Cracow, Poland

Abstract

The paper presents an original algorithmfor a mining damage management system with a stakeholder communication component.The paper addresses the issue of communication with stakeholders of mining companies, more specifically, with local stakeholders (hosts) who face the problem of damage caused by the mining activities of companies. Efficient and effective communication in case of occurrence and reporting of damages is extremely important for the image and quality of relations with local communities. However, there is an apparent problem in the industry with the speed and efficiency of processing claims. The authors of the paper propose a procedural model to improve this process. The algorithm is based on the Servqual methodology, with parallel accounting,according to the project management triangle, of the elements of scope, finance, time, and quality. The algorithm is fully functional and comprehensive. Not only does it guide through the next steps, indicating times and personal responsibility, but it also includes draft input and output documents. It provides an effective guide for the conduct of each notification, describing the course of actions and indicating the necessary actions to be taken.