| Issue |
E3S Web Conf.
Volume 577, 2024
4th International Conference on Applied Sciences (ICAS 2024) “Multidisciplinary Research Collaboration for Environmental, Social, and Governance (ESG) Issues”
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|
|---|---|---|
| Article Number | 03007 | |
| Number of page(s) | 7 | |
| Section | Governance and Technology Development | |
| DOI | https://doi.org/10.1051/e3sconf/202457703007 | |
| Published online | 11 October 2024 | |
Development of Guimaras State University knowledge base for ict technical support: Notionas knowledge management tool
College of Science and Technology (CST)Guimaras State University(GSU) Jordan, Guimaras, Philippines
* Corresponding author: author@email.org
This paper presents the development of the Knowledge Base for Guimaras State University containing the ICTTechnical Support that were scattered and unreused as there is nocentral site that contains all the technical support information of the university. This study made use of the Notion as a Knowledge Management Tool and developed a Knowledge Base with basic components of FAQs, How-to-Guide and Basic Troubleshooting guide and applied the four elements of Knowledge management which is to capture, share, store and transfer. The result shows that the Notion has the feature to support knowledge management and recommended for further study encouraging to load more knowledge in the developed knowledge base for deploymentin the university.
© The Authors, published by EDP Sciences, 2024
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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