The Quality of JAMPERSAL Service in North Konawe Regency, South East Sulawesi

Department of Public Administration, Universitas Diponegoro, Semarang, Indonesia

Corresponding author: dyahhariani@gmail.com

Abstract

The high of Maternal Mortality Rate (MMR) and Infant Mortality Rate (IMR) to be the concern of Indonesian Government. The government implements general policies in the form of Pelayanan Jaminan Persalinan (JAMPERSAL) as an effort to accelerate MMR and IMR. North Konawe Regency, South East Sulawesi Province as one of the part of Indonesian territory in providing service of JAMPERSAL to the public cannot be separated from the problems. North Konawe Regency as a new area segregation since inaugurated as Kabupaten (Regency) still have limited number of health facilities and health workers. Consequently, the JAMPERSAL service that want to achieve fast and accurate become obstructed. This study aims to describe the quality of JAMPERSAL service also the supporting and inhibiting factors of JAMPERSAL service in North Konawe Regency, South East Sulawesi. The method used in this research activity is qualitative method which is equipped with the use of descriptive statistic. The result of this research is JAMPERSAL service quality in North Konawe Regency assessed by five dimension of service quality measurenment these are tangible, reliability, responsiveness, assurance, and empathy have been fulfilled, although there is still a shortage in the tangible dimension. The supporting factor in JAMPERSAL service quality in North Konawe Regency is the establishment of partnership, availability of supporting facilities for pregnant mother, and availability of supporting facility for health worker. While the inhibiting factors are geographic conditions, apathetic attitude of pregnant women, lack of health personnel, lack of health facilities and medical equipment.