| Issue |
E3S Web Conf.
Volume 159, 2020
The 1st International Conference on Business Technology for a Sustainable Environmental System (BTSES-2020)
|
|
|---|---|---|
| Article Number | 04009 | |
| Number of page(s) | 8 | |
| Section | Chapter 4: Industry, Innovation, and Infrastructure | |
| DOI | https://doi.org/10.1051/e3sconf/202015904009 | |
| Published online | 24 March 2020 | |
Ability to Use Flexible Project Management in the Hotel Business
1
Al-Farabi KazNU, pr. al Farabi, 71, 050040 Almaty, Republic of Kazakhstan
2
International Educational Corporation, Almaty, Kazakhstan
3
University of International Business, Almaty, Republic of Kazakhstan
* Corresponding author: Ardak.Turginbayeva@kaznu.kz
The article discusses the possibilities of implementing flexible project management methods to ensure the effectiveness of projects in the hospitality industry. The Project Leader should encourage each participant to abandon his or her approved behavior model in order to promptly resolve any issues that may arise during the implementation of the project and to respond to internal objections. As the hotel business is customer-centric, providing end-to-end services is not possible through standard management of individual customer requirements. Therefore, this study aims to determine the feasibility of using the methodology by identifying several criteria for project management (APM) in the hotel business.
© The Authors, published by EDP Sciences, 2020
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