E3S Web Conf.
Volume 159, 2020The 1st International Conference on Business Technology for a Sustainable Environmental System (BTSES-2020)
|Number of page(s)||8|
|Section||Chapter 4: Industry, Innovation, and Infrastructure|
|Published online||24 March 2020|
Differentiation of logistics services on the basis ABC analysis
Al-Farabi Kazakh National University, al-Farabi Ave. 71, 050040 Almaty, Kazakhstan
2 University of Minho, 4800-058, Guimaraes, Portugal
3 Serikbayev East-Kazakhstan State Technical University, 070004, Ust-Kamenogorsk, Kazakhstan
* Corresponding author: email@example.com
The creation of a well-defined strategy and tactics of logistics services for various groups of customers with the definition of the range of services is extremely important for a service producer in terms of its competitiveness and market stability. The purpose of the study is to propose a method for classifying logistics services based on the use of ABC analysis, which allows Pareto to distribute services according to their degree of influence on the cost of production, which will enable the formation of an effective system of logistics services. A method for the classification of logistics services is proposed. The implementation of the proposed method made it possible to determine the types of services that should be differentiated.
© The Authors, published by EDP Sciences, 2020
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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