E3S Web Conf.
Volume 202, 2020The 5th International Conference on Energy, Environmental and Information System (ICENIS 2020)
|Number of page(s)||6|
|Section||Information System for Economic and Business|
|Published online||10 November 2020|
Should e-Payment Trust be e-Commerce Implemented as a Consumer Satisfaction Factor?
1 Management Department, Kusuma Negara Business School, Jakarta, Indonesia
2 Management Department, BINUS Online Learning, Bina Nusantara University, Jakarta, Indonesia 11480
* Corresponding author: firstname.lastname@example.org
Consumer trust related to payment is an essential topic in several studies of online shopping. Consumers are very concerned about security in transactions including when making cashless payments. This study uses a non-parametric test using a SmartPLS with a sample of 243 respondents. The results of this study provide information that E-payment trust is an important factor for consumer satisfaction in E-commerce in Indonesia. Trust related to payments is closely linked to information security and data privacy security of consumers when making transactions on E-commerce.
Key words: E-Payment / Trust / E-Commerce / Consumer Satisfaction
© The Authors, published by EDP Sciences, 2020
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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