E3S Web Conf.
Volume 328, 2021International Conference on Science and Technology (ICST 2021)
|Number of page(s)||4|
|Section||Resilience Infrastucture and Society, Transportation System, Smart Structure and Construction, Sustainability Infrastructure|
|Published online||06 December 2021|
An Analysis the Service Level of Ternate – Bitung Ferry Route
Civil Engineering Department, Faculty of Engineering, Universitas Khairun, Ternate, North Maluku
* Corresponding author: email@example.com
Data analysis in this study was carried out using the Importance Performance Analysis (IPA) analysis method. Importance Performance Analysis (IPA) is used to map the relationship between service (importance) and performance (performance) of each service attribute according to the assessment/perception of passengers on the Ternate – Bitung Ferry. The level of service of the Ternate-Bitung Sea transportation mode using the Importance Performance Analysis (IPA) method is obtained by variables that have high importance/expectations, but performance/reality is quite good. Services that are considered good include: Information services and Ferry Rates, Convenience of seating on the Ferry, Lighting at night, Availability of departure/arrival schedules, Appropriate/not rate rates. While the variables that are considered less important by passengers, but whose performance is good so that passengers think that the performance is excessive, namely: Strict action by officers for those who violate, Places for storing goods, Availability of compass/GPS navigation tools, Availability of life jackets/life jackets, Availability of first aid kits, Availability of radio equipment, Availability of distress signals.
Key words: Ferry Transportation / Service Level / Importance Permormance Analysis (IPA)
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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