| Issue |
E3S Web Conf.
Volume 253, 2021
2021 International Conference on Environmental and Engineering Management (EEM 2021)
|
|
|---|---|---|
| Article Number | 01066 | |
| Number of page(s) | 4 | |
| Section | Intelligent Environmental Monitoring and Quality Technology Assessment | |
| DOI | https://doi.org/10.1051/e3sconf/202125301066 | |
| Published online | 06 May 2021 | |
The role of social media in public crisis governance
1 School of Media Studies and Humanities Zhejiang University City College Hangzhou, China
2 General Administration School Office Zhejiang University Hangzhou, China
a Corresponding author: xfzhang68@gmail.com
b Corresponding author: hrq@zju.edu.cn
The characteristics of dissemination and universal application of social media bring new opportunities for multiple arenas (such as government, social institutions, and the public) to participate in the governance of public crises. During China’s prevention and control of COVID-19, social media functioned well in the governance of the pandemic. This paper mainly analyzes the role of social media in crisis management from the perspectives of risk communication, social reconstruction, collaborative governance, etc., thereby providing the government with recommendations for the improved employment of social media and improving the public crisis response.
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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