Study on level-of-service for urban rail transit passages from the passenger perspective

School of traffic and transportation, Beijing Jiaotong University, Beijing

^* Corresponding author: liangx@bjtu.edu.cn

Abstract

With the acceleration of urbanization and the shortage of transportation resources in large cities, urban rail transit has gradually become the backbone of urban public transportation system. In order to improve the service level of urban rail transit, this paper studies the factors influencing the service level of subway station passages and the classification method based on the passenger-perception method. Through investigation and research, the passage service level evaluation indicators (width, walking time, per capita area, illumination intensity and guide signage) have been determined. Based on orthogonal experiment, 3ds max was used to set up 25 passage scenes with different parameters from passengers' perspective. A passenger satisfaction questionnaire was designed and distributed, the reliability and validity of the questionnaire were tested to ensure the validity of the data. And based on the factor analysis method, the factors affecting passenger perception are analyzed. A well-fitting model of the relationship between passenger scores and passage parameters is established, and the passenger scores are converted into service levels. Finally, a service level classification method is given, which can provide reference for the service level evaluation of existing stations and the design of physical attributes and environmental factors of new station passages.