E3S Web Conf.
Volume 284, 2021Topical Problems of Green Architecture, Civil and Environmental Engineering (TPACEE-2021)
|Number of page(s)||11|
|Section||IT and Environmental Risk Management|
|Published online||12 July 2021|
Development of a bug tracking system for processing complaints to medical organizations
Peter the Great St. Petersburg Polytechnic University, Saint-Petersburg, Russia
* Corresponding author: Dimademch97@gmail.com
The article substantiates the feasibility of developing and implementing an automated bug tracking system “Organization of work with citizens' appeals” to optimize the existing business processes for processing appeals and complaints to medical organizations of St. Petersburg. The article analyzes the key business processes of the enterprise in the field of registration and routing of complaints, as well as the formation of reports. The process of development and implementation of an automated system for processing requests is described, the effectiveness of implementation is assessed, and recommendations for its further development and use are given.
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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