| Issue |
E3S Web Conf.
Volume 284, 2021
Topical Problems of Green Architecture, Civil and Environmental Engineering (TPACEE-2021)
|
|
|---|---|---|
| Article Number | 07027 | |
| Number of page(s) | 9 | |
| Section | Environmental Management and Economics | |
| DOI | https://doi.org/10.1051/e3sconf/202128407027 | |
| Published online | 12 July 2021 | |
Business processes within enterprises providing public services: reference model development
1 Peter the Great St. Petersburg Polytechnic University, Institute of Industrial Management, Economics and Trade, 195251 Polytechnicheskaya, 29, Saint-Petersburg, Russia
2 Peter the Great St. Petersburg Polytechnic University, Institute of Humanities, 195251 Polytechnicheskaya, 29, Saint-Petersburg, Russia
* Corresponding author: ilina.olga@list.ru
This study focuses on the development of a reference model of business processes within enterprises providing public services in the field of real estate. The study revealed key features of process approach in the system of state regulation of the real estate market, considered organizational foundations of activities and technological processes of public institutions, and modelled the main business processes of public regulation enterprise at the top detail level. Based on a detailed representation of the main, managing and supporting business processes, the reference model was developed.
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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