| Issue |
E3S Web Conf.
Volume 363, 2022
XV International Scientific Conference on Precision Agriculture and Agricultural Machinery Industry “State and Prospects for the Development of Agribusiness - INTERAGROMASH 2022”
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|---|---|---|
| Article Number | 01013 | |
| Number of page(s) | 10 | |
| Section | Sustainable Mobility and Logistics | |
| DOI | https://doi.org/10.1051/e3sconf/202236301013 | |
| Published online | 14 December 2022 | |
Correlation between the quality of service and economic performance of airports illustrated by Pulkovo airport and Denver international airport
Admiral Makarov State University of Maritime and Inland Shipping, 198035, 5/7, Dvinskaya str, Saint-Petersburg, Russia
* Corresponding author: smirnovab@gumrf.ru
The article analyzes the relationship between the level of airport service and their commercial performance. The airports chosen for comparison are Pulkovo Airport, one of the largest airports in Russia (the second largest by area) and the fourth largest by passenger traffic in Russia, as well as Denver International Airport, the largest airport in the United States. The study provides a brief description of Pulkovo Airport and Denver International Airport, gives quality of service assessments in these airports, based on which the main service problems in the abovementioned airports are identified, as well as the possible factors that led to these problems. It is revealed and proved that regardless of the location and size of the airports, the main goal of their owners is to make the biggest profit, the quality of passenger service decreases every year, while the amount of profit derived from the operation of these airports, on the contrary, grows.
© The Authors, published by EDP Sciences, 2022
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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