The use of intelligent information technologies in the development of managerial decisions during organizational changes

Emperor Alexander I St. Petersburg State Transport University, 9, Moskovsky Av., 190031, Saint Petersburg, Russian Federation

^* Corresponding author: lemib@rambler.ru

Abstract

In change management, there emerges the problem of making timely and relevant managerial decisions. During the entire process of change, it is necessary to make decisions that ensure the success of changes, which is rather difficult in conditions of insufficient or, otherwise, abundant information and limited resources. The purpose of the study is to explore the possibilities and present the advantages to using intelligent information technologies in change management. The objectives of the study are to identify the features of decisions made during the period of changes; to identify the factors affecting the implementation of information analytical activities, and to review digital technologies that can accelerate decision making and improve its quality in change management. The results of the study have been obtained on the basis of an analysis of trends in the development of the IT market, the data on the introduction of advanced information technologies into company management for the period of 2020-2021, and an expert survey. Taking into account the formulated requirements for managerial decisions during the period of changes, a methodology for using intelligent information technologies in change management has been developed. Within the framework of the proposed methodology, there is established the relationship between the tasks of change management and information support. There is conducted a review of the digital technologies that can be used in managerial decision-making when implementing changes. The results of the study can be used in the development of an information system model that provides support for managerial decision-making during changes in the company.