Issue |
E3S Web of Conf.
Volume 396, 2023
The 11th International Conference on Indoor Air Quality, Ventilation & Energy Conservation in Buildings (IAQVEC2023)
|
|
---|---|---|
Article Number | 01055 | |
Number of page(s) | 8 | |
Section | Indoor Environmental Quality (IEQ), Human Health, Comfort and Productivity | |
DOI | https://doi.org/10.1051/e3sconf/202339601055 | |
Published online | 16 June 2023 |
Indoor environmental quality satisfaction in Australian hotels and serviced apartments
1 School of Engineering and the Built Environment, Griffith University, Southport, Australia
2 Department of Computer Science and Engineering, National Institute of Technology Andhra Pradesh, Tadepalligudem, India
3 Department of Civil, Environmental, and Architectural Engineering, Worcester Polytechnic Institute, MA, USA
* Corresponding author: fan.zhang@griffith.edu.au.
Tourism is Australia's fourth-largest exporting sector, yet little research has been done on how satisfied guests are with the indoor environmental quality (IEQ) of Australian guest homes. This research project utilized web-mining, natural language processing and sentiment analysis to analyse customers' IEQ satisfaction in Australian tourist accommodations across ten tourism cities. By analysing 543,213 guest reviews from 1,397 hotels and serviced apartments with two-stars and above at the Booking.com, guests' text comments were classified by semi-supervised word-embedding based models into nine IEQ dimensions. Using a bespoke deep sequence model, sentiment polarities were found, and sentiment scores were computed to estimate the degree of IEQ satisfaction. Results showed that guests were most dissatisfied with facilities, cleanliness and maintenance, and acoustics. As the buildings' star ratings increased, dissatisfaction towards thermal environment, indoor air quality (IAQ), and acoustics decreased. Some IEQ dimensions displayed seasonal trends in customer dissatisfaction. The main sources of dissatisfaction with the thermal environment, IAQ, lighting, and acoustics were identified.
© The Authors, published by EDP Sciences, 2023
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.
Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.
Initial download of the metrics may take a while.