| Issue |
E3S Web Conf.
Volume 412, 2023
International Conference on Innovation in Modern Applied Science, Environment, Energy and Earth Studies (ICIES’11 2023)
|
|
|---|---|---|
| Article Number | 01081 | |
| Number of page(s) | 16 | |
| DOI | https://doi.org/10.1051/e3sconf/202341201081 | |
| Published online | 17 August 2023 | |
Banks 4.0 in the Context of sustainable development: A literature review and research framework
1 LEMO Laboratory, FSG, UIT, Kenitra, Morocco
2 Faculty of Legal, Economic and Social Sciences, Mohamed V University, Rabat, Morocco
3 Faculty of Economics and Management Ibn Tofail University of Kenitra, Morocco
The digitalization of banking services requires a focus on sustainable development as well as the utilization of new technologies. Understanding and predicting evolving customer needs and expectations is a vital objective for banks. This approach enables achieving and sustaining optimal customer satisfaction, leading to the establishment of customer loyalty It is crucial to examine how Industry 4.0 affects the transformation of the banking industry. It is necessary to prioritize finding a balance between competition, innovation, security, and customer satisfaction to ensure sustainable development. This paper aims to explore the implementation of Industry 4.0 technologies in the banking system and increase awareness among researchers and bank managers about these new technologies and the concept of sustainability. Through an analysis of relevant literature, we hope to provide valuable insights. In this regard, it presents a framework studying the critical components for achieving banking 4.0
Key words: Bank 4.0 / Industry 4.0 / Banking digitalization / new technologies / Sustainable development / Risk management / Performance
© The Authors, published by EDP Sciences, 2023
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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