E3S Web Conf.
Volume 426, 2023The 5th International Conference of Biospheric Harmony Advanced Research (ICOBAR 2023)
|Number of page(s)||7|
|Section||Innovative Management and Sustainable Society|
|Published online||15 September 2023|
Continuance Intention on Using E-Payment in Hotel Business
Hotel Management Department, Faculty of Digital Communication and Hotel & Tourism, Bina Nusantara University, Jakarta, Indonesia 11480
* Corresponding author: email@example.com
This study aims to analyze the continuance intention of using e-payment technology in the hotel business, focusing on sustainable usage. The research adopts a quantitative approach and includes 207 respondents who actively use e-payment technology. Random sampling is employed to ensure a representative sample. Data analysis is conducted using the SmartPLS application. The findings indicate a significant relationship between the desire and interest in using e-payment technology (continuance intention) and the sustainable utilization of e-payment technology. These results contribute to the understanding of the factors influencing the ongoing adoption and usage of e-payment solutions in the hotel industry. By investigating continuance intention and emphasizing sustainability, this research provides insights for industry stakeholders to implement and promote the long-term use of e-payments in payment transactions. Ultimately, this research contributes to the existing knowledge by shedding light on the importance of continuance intention and sustainability in the context of e-payment usage in the hotel business, offering opportunities for improved business operations and enhanced customer experiences in the evolving digital landscape.
© The Authors, published by EDP Sciences, 2023
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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