| Issue |
E3S Web Conf.
Volume 430, 2023
15th International Conference on Materials Processing and Characterization (ICMPC 2023)
|
|
|---|---|---|
| Article Number | 01206 | |
| Number of page(s) | 9 | |
| DOI | https://doi.org/10.1051/e3sconf/202343001206 | |
| Published online | 06 October 2023 | |
Incorporating Sustainability: A Comprehensive Review of Factors Influencing Consumer Acceptance of Mobile Wallets
1 School of Management and Commerce, Manav Rachna University, Faridabad, Haryana 121004, India
2 School of Management and Commerce, Manav Rachna University, Faridabad, Haryana 121004, India
3 Division or research & innovation, Uttaranchal University, Dehradun, 248007, India
4 GRIET, Bachupally, Survey No 288, Nizampet Rd, Kukatpally, Hyderabad, Telangana 500090, India
5 KG Reddy College of Engineering & Technology, Hyderabad, Telangana 500075, India
Mobile wallets have gained widespread popularity as a convenient, secure, and user-friendly payment method embraced by consumers. However, the pace of mobile wallet adoption has exhibited variations across different markets, primarily due to a range of factors. In this study, we present an all-encompassing examination of existing literature, aiming to pinpoint the fundamental elements influencing the sustainable acceptance of mobile wallets by consumers. Through an exhaustive analysis of 80 research papers published between 2010 and 2022, we discern the prevailing factors that hold sway over the adoption of mobile wallets. Our scrutinization highlights that factor such as perceived sustainability, usefulness, ease of use, security, social influence, trustworthiness, and compatibility stand out as the most formidable propellants of mobile wallet adoption. Furthermore, our investigation uncovers hurdles that hinder the wider acceptance of mobile wallets, encompassing insufficient awareness, perceived intricacies, and lingering uncertainties regarding the technology’s sustainability. Our in-depth evaluation underscores the necessity of comprehending consumer perspectives and dispositions towards mobile wallets to galvanize their adoption sustainably. The culmination of our inquiry involves a discourse on the implications drawn from our discoveries, catering to researchers and practitioners vested in fostering the sustainable adoption of mobile wallets.
Key words: Mobile Wallets / Consumer / Review / Mobile Payment / Sustainability
© The Authors, published by EDP Sciences, 2023
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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