Issue |
E3S Web Conf.
Volume 501, 2024
International Conference on Computer Science Electronics and Information (ICCSEI 2023)
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Article Number | 02003 | |
Number of page(s) | 6 | |
Section | Information Technology for Sustainability | |
DOI | https://doi.org/10.1051/e3sconf/202450102003 | |
Published online | 18 March 2024 |
Exploring usage-based and usability metrics for user experience for sustainable e-learning systems
National Research and Innovation Agency, Bandung, Indonesia
* Corresponding author: lindung.manik@gmail.com
The digital revolution has ushered in a new era of education, characterized by the widespread adoption of e-learning systems. While these systems offer unprecedented opportunities for knowledge dissemination, the challenge lies in ensuring an effective and sustainable user experience. Although many studies have investigated the usability of e-learning systems, limited works have addressed a combination of usage-based metrics and Usability Metrics for User Experience (UMUX). This research article explores the intersection of usage-based and usability metrics within sustainable e-learning systems, aiming to develop a comprehensive framework for assessment and improvement. The study was conducted in a vocational school and participated by 64 teachers. They were invited to complete four tasks in an e-learning system and asked to fill out the questionnaires afterward. Besides calculating UMUX and UMUX-Lite scores, three usage-based metrics were also measured: completion rate, task duration, and the number of mouse clicks. The results showed that UMUX and UMUX-Lite had the potential to replace the System Usability Scale (SUS), which contains ten-item questionnaires and has been the industry standard over time. Shorter questionnaires, like UMUX, which includes four items, and UMUX-Lite, which even has only two items, would be preferred when the usability study has a limited time. In addition, the UMUX and UMUX-Lite scores correlated highly with the selected usage-based metrics, like the SUS score.
© The Authors, published by EDP Sciences, 2024
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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