Unlocking sustainable tourism: A holistic examination of mobile applications’ impact and evolution in travel experiences (2013-2023)

¹ Amity Business School, Amity University, Noida, India
² School of Management, CMR University, Bengaluru, India
³ Amity Business School, Amity University, Noida, India
⁴ Amity Business School, Amity University, Noida, India
⁵ Lovely Professional University, Phagwara, Punjab, India
⁶ Department of EEE, GRIET, Bachupally, Hyderabad, Telangana, India
⁷ Uttaranchal University, Dehradun 248007, India
⁸ Centre of Research Impact and Outcome, Chitkara University, Rajpura 140417, Punjab, India

^* Corresponding author: lavish.kansal@lpu.co.in
vinaykumaar.a@gmail.com
rishinautiyal@uumail.in
komal.parashar.orp@chitkara.edu.in

Abstract

This study delves into the transformative role of mobile applications in shaping sustainable tourism from 2013 to 2023. Analysing 56 articles from Scopus, it reveals the pervasive influence of these apps beyond altering traveller behaviour, encompassing destination management, and fostering sustainability. Mobile apps contribute to environmental conservation, cultural heritage preservation, and responsible tourism practices. The research emphasizes integrating sustainability principles into app development, including reducing ecological footprints and promoting environmental awareness among travellers. Leading studies highlight mobile apps not just as enhancers of user experiences but also as drivers for sustainable travel behaviours, emphasizing local cultural engagement and environmental stewardship. This study offers a comprehensive view, urging ongoing research leveraging mobile technology to propel sustainable practices within the tourism industry.