| Issue |
E3S Web Conf.
Volume 535, 2024
XIII International Scientific and Practical Forum “Environmental Aspects of Sustainability of Construction and Management of Urban Real Estate” (ESCM-2024)
|
|
|---|---|---|
| Article Number | 05003 | |
| Number of page(s) | 7 | |
| Section | Innovative, Technical and Information Systems of “Smart City” | |
| DOI | https://doi.org/10.1051/e3sconf/202453505003 | |
| Published online | 11 June 2024 | |
Simulation model of a queuing system in the service of state registration, cadastre and cartography
1 Moscow Polytechnic University, Moscow, Russia
2 K.G. Razumovsky Moscow State University of Technologies and Management, Moscow, Russia
* Corresponding author: 89162404287@mail.ru
The results of formalizing the queuing system in the public not-for-profit company Roskadastr have been presented in this study. For this purpose, all objects involved in processing applications have been identified. Applications included all services that the company provided when the client contacted the appropriate specialist during a personal visit or electronically. The channels for processing applications and the states in which they might be have been established. Based on this, a parametric model has been developed that characterized the processes arising when processing any applications. Models of behavior of clients and company employees have been built. Based on the obtained data and the developed parametric model, a three-dimensional simulation model has been generated, demonstrating different scenarios of system behavior.
© The Authors, published by EDP Sciences, 2024
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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