| Issue |
E3S Web Conf.
Volume 664, 2025
4th International Seminar of Science and Applied Technology: “Green Technology and AI-Driven Innovations in Sustainability Development and Environmental Conservation” (ISSAT 2025)
|
|
|---|---|---|
| Article Number | 01010 | |
| Number of page(s) | 8 | |
| Section | Artificial Intelligence and Human-Computer Interaction | |
| DOI | https://doi.org/10.1051/e3sconf/202566401010 | |
| Published online | 20 November 2025 | |
Heuristic analysis of the mobile banking interface in Indonesia’s leading private bank
1 Department of Information System, Universitas Bunda Mulia, Jakarta, Indonesia
2 Department of Management, Universitas Esa Unggul, Jakarta, Indonesia
3 Department of Accounting, Universitas Muhammadiyah Bengkulu, Bengkulu, Indonesia
4 Department of Management, Universitas Muhammadiyah Bengkulu, Bengkulu, Indonesia
5 Department of Management, Universitas Pembangunan Jaya, Banten, Indonesia
* Corresponding author: hendy.tannady@esaunggul.ac.id
This study investigates elderly usability of mobile banking owned by Indonesia’s largest private bank using heuristic evaluation. A survey of 36 respondents aged 55+ in Jakarta was conducted and analyzed with validity, reliability, and t-tests. Results show that efficiency (t=4.228, p<0.001), error prevention (t=3.388, p=0.002), and feedback significantly improve usability and satisfaction, while learnability had limited effect. These findings highlight the importance of elderly-friendly design features such as clear error messages, undo/redo options, and intuitive navigation. The study contributes to digital banking system design in Indonesia by providing empirical evidence on elderly usability.
© The Authors, published by EDP Sciences, 2025
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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