Smart Locker Solutions for Sustainable Urban Logistics: Experimental Research in Ho Chi Minh City

Faculty of Business Administration, Nguyen Tat Thanh University, Ho Chi Minh City, 700000, Vietnam.

^* Corresponding author: This email address is being protected from spambots. You need JavaScript enabled to view it. (T. H. C. Tu).

Abstract

This study explores the factors that influence the intention to use smart lockers in sustainable last-mile delivery. This solution addresses urban challenges such as carbon emissions, traffic congestion, and high costs. A survey of 302 students in Ho Chi Minh City, analyzed using PLS-SEM, identified three main factors impacting usage intentions: convenience, perceived security, and reliability. Convenience had the most significant effect on perceived value (β = 0.472), followed by perceived security (β = 0.236). Although reliability did not significantly affect perceived value, it did directly influence intention to use (β = 0.143). Perceived value also played a key mediating role (β = 0.474). This research advances the application of self-service technology in urban logistics. It highlights how smart lockers can help reduce impacts such as air pollution, noise, and congestion, supporting last-mile delivery amid rapid urban growth and expanding e-commerce.