Open Access
E3S Web Conf.
Volume 214, 2020
2020 International Conference on Energy Big Data and Low-carbon Development Management (EBLDM 2020)
Article Number 01039
Number of page(s) 6
Section Big Data Analysis Application and Energy Consumption Research
Published online 07 December 2020
  1. Y, Seo M.Primovic, and Y. Jin, “Overcoming stakeholder social media fatigue: A trialogue approach, ” J.Bus. Strategy., Vol. 40, pp. 40-48, November 2019. [Google Scholar]
  2. R.B. Kim and Y. Chao, “Effects of brand experience, brand image and brand trust on brand building process: The case of Chinese millennial generation consumers, ” J. Int. Glob. Stud., Vol. 12, pp. 9-21, September 2019. [Google Scholar]
  3. J.G. Fowler, “Customer citizenship behavior: An expanded theoretical understanding, ” Int. J. Bus. Soc., Vol. 4, pp. 1-8, May 2013. [Google Scholar]
  4. H. Choi and J. Kandampully, ”The effect of atmosphere on customer engagement in upscale hotels: An application of SOR paradigm, ”Int. J. Hosp. Manag., Vol. 77, pp. 40-50, January 2019. [Google Scholar]
  5. H.H. Chi, “Interactive digital advertising vs. virtual brand community: Exploratory study of user motivation and social media marketing responses in Taiwan, ”J. Interact. Adver., Vol. 12, pp. 44-61, July 2013. [Google Scholar]
  6. S. Gensler, F. Völckner, Y. Liu-Thompkins, and Wiertz C. “Managing brands in the social media environment, ”J. Int. Mark., Vol. 27, pp. 242-256, November 2013. [Google Scholar]
  7. E. Wallace, I. Buil, and L.D. Chernatony, “Consumers’ self-congruence with a “liked” brand: Cognitive network influence and brand outcomes, ” Eur. J. Mark., Vol. 51, pp. 367-390, February 2017. [Google Scholar]
  8. F. Kressmann, M.J. Sirgy, A. Herrmann, F. Huber, S. Huber, and D.J. Lee, “Direct and indirect effects of self-image congruence on brand loyalty, ” J. B. Res., Vol. 59, pp. 955-964, September 2006. [Google Scholar]
  9. M.J. Sirgy, “Self-concept in consumer behavior: A critical review, ” J. Consum. Res., Vol. 9, pp. 287-300, December 1982. [Google Scholar]
  10. A. Aguirre-Rodriguez, M. Bosnjak, and M.J. Sirgy, “Moderators of the self-congruity effect on consumer decision-making: A meta-analysis, ” J. Bus. Res., Vol. 65, pp. 1179-1188, August 2012. [Google Scholar]
  11. S. Yu, A. Assor, and X. Liu, “Perception of parents as demonstrating the inherent merit of their values: Relations with self‐congruence and subjective well‐being, ” Int. J. Psycholo., Vol. 50, pp. 70-74, February 2015. [Google Scholar]
  12. R.M. Ryan, and E.L. Deci, “Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being, ” Am. Psycholo., Vol. 55, pp. 68-78, January 2000. [Google Scholar]
  13. L. Malär, H. Krohmer, W.D. Hoyer, and B. Nyffenegger, “Emotional brand attachment and brand personality: The relative importance of the actual and the ideal self, ” J. Mark., Vol. 75, pp. 35-52, July 2011. [Google Scholar]
  14. L. Xie, P. Poon, and W. Zhang, “Brand experience and customer citizenship behavior: the role of brand relationship quality, ” J. Consum. Mark., Vol. 34, pp. 268-280, May 2017. [Google Scholar]
  15. C.C. Troebs, T. Wagner, and F. Heidemann, “Transformative retail services: Elevating loyalty through customer well-being, ” J.Retail. Consum. Serv., Vol. 45, pp. 198-206, November 2018. [CrossRef] [Google Scholar]
  16. H. He, Y. Li, and L. Harris, “Social identity perspective on brand loyalty, ” J. Bus. Res., Vol. 65, pp. 648-657, May 2012. [Google Scholar]
  17. A.J. Kim and E. Ko, “Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand, ” J. Bus. Res., Vol. 65, pp. 1480-1486, October 2012. [Google Scholar]
  18. B. Godey, A. Manthiou, D. Pederzoli, J. Rokka, G. Aiello, R. Donvito, and R. Singh, “Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior, ” J. Bus. Res., Vol. 69, pp. 5833-5841, December 2016. [Google Scholar]
  19. E. Diener, R.A. Emmons, R.J. Larsen, and S. Griffin, “The satisfaction with life scale, ” J. Pers. Assess., Vol. 49, pp. 71-75, February 1985. [Google Scholar]
  20. H. He, Y. Li, and L. Harris, “Social identity perspective on brand loyalty, ” J. Bus. Res., Vol. 65, pp. 648-657, May 2012. [Google Scholar]
  21. C. Veloutsou, “Brand evaluation, satisfaction and trust as predictors of brand loyalty: The mediator-moderator effect of brand relationships, ” J. Consum. Mark., Vol. 32, pp. 405-421, September 2015. [Google Scholar]
  22. J. Fardous, J.T. Du, P. Hansen, K.K.R. Choo, and S. Huang, “Group trip planning and information seeking behaviours by mobile social media users: A study of tourists in Australia, Bangladesh and China, ” J. Inf. Sci., December, 2019, [Google Scholar]
  23. L.M. Rea and R.A. Parker, Designing and Conducting Survey Research: A Comprehensive Guide. San Francisco: Jossey-Bass Publishers, 1997. [Google Scholar]
  24. R.M. Baron and D.A. Kenny, “The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations, ” J.Pers. Soc. Psychol., Vol. 51, pp. 1173-1182, December 1986. [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.