Service Quality Evaluation Method of City Shared Bicycles Based on SERVQUAL Model

Wang Shengjin; Wang Jichuan

doi:10.1051/e3sconf/202123603022

All issues

Volume 236 (2021)

E3S Web Conf., 236 (2021) 03022

References

Open Access

Issue		E3S Web Conf. Volume 236, 2021 3^rd International Conference on Energy Resources and Sustainable Development (ICERSD 2020)


Article Number		03022
Number of page(s)		4
Section		Sustainable Development and Prevention of Urban Environmental Pollution
DOI		https://doi.org/10.1051/e3sconf/202123603022
Published online		09 February 2021

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[1] Bentler, P., R. Bagozzi, et al. (2008) SEM using correlation or covariance matrices. Journal of Consumer Psychology, 10(2):203–252. [Google Scholar]

[2] Chatterjee, S., M. H. Lubatkin, et al. (2016) Cultural differences and shareholder value in related mergers: Linking equity and human capital. Strategic Management Journal, 13(5): 319–334 [Google Scholar]

[3] Chircu, A. M. and R. J. Kauffman. (2016) Limits to value in electronic commerce-related IT investments. Journal of Management Information Systems, 17(2):37–63. [Google Scholar]

[4] Jarvenpaa, S. L. and P. A. Todd Consumer reactions to electronic shopping on the World Wide Web [J]. International Journal of Electronic Commerce, 1(2):29–54. [Google Scholar]

[5] Pateli, A. G. and G. M. Giaglis. A research framework for analysing eBusiness models. European Journal of Information Systems, 13(4):101–134. [Google Scholar]