Open Access
E3S Web of Conf.
Volume 388, 2023
The 4th International Conference of Biospheric Harmony Advanced Research (ICOBAR 2022)
Article Number 03003
Number of page(s) 7
Section E-Business Sustainability
Published online 17 May 2023
  1. D. Sasongko, MSMEs rise, Indonesia's economy is lifted ca/13317/UMKM-Bangkit-Ekonomi-Indonesia-Terungkit.html (2022) [Google Scholar]
  2. M. Subekti, Development of e-business model in Indonesia, ComTech: Computer, Mathematics and Engineering Applications 5, 2, pp. 925–938 (2014) [CrossRef] [Google Scholar]
  3., Kemkominfo: pertumbuhan e-commerce Indonesia capai 78 persen minfo-pertumbuhan-e-commerce-indonesia-capai-78-persen/0/sorotan_media (2022) [Google Scholar]
  4. N. S. Patmawati, R. Syarif, The influence of price, brand image and product quality on emina consumer satisfaction at kota kasablanka mall, J. IKRA-ITH Economics 3, 3, pp. 73–83 (2020) [Google Scholar]
  5. P. Suchánek, J. Richter, M. Králová, Customer satisfaction, product quality and performance of companies, Review of Economic Perspectives 14, 4, pp. 329–344 (2014) [Google Scholar]
  6. I. Razak, N. Nirwanto, B. Triatmanto, The impact of product quality and price on customer satisfaction with the mediator of customer value, J. Marketing and Consumer Research 30, pp. 59–68 (2016) [Google Scholar]
  7. F. Tjiptono, Marketing strategy (Andi publisher, 2015) [Google Scholar]
  8. J. R. S. Weenas, Product quality, price, promotion and service quality influence on the purchase decision of spring bed comforta, EMBA J.: J. Economic Research, Management, Business And Accounting 4, pp. 607–618 (2013) [Google Scholar]
  9. A. Albari, A. Kartikasari, The influence of product quality, service quality and price on customer satisfaction and loyalty, Asian J. Entrepreneurship and Family Business 3, 1, pp. 49-64 (2019) [Google Scholar]
  10. P. Kotler, G. Armstrong, Marketing principles (13th Ed.) (Erlangga Publisher, Jakarta, 2012) [Google Scholar]
  11. I. G. Y. Purnamasari, K. R. Suwena, I. A. Haris, The influence of product quality and price on consumer satisfaction of M2 fashion online products in Singaraja at 2015, J. Economic Education Undiksha 5, 1, pp. 1–12 (2015) [Google Scholar]
  12. M. A. M. D. Basari, M. F. Shamsudin, Does customer satisfaction matters? Abrn Asia: J. Undergraduate Social Science & Technology 2, 1, pp. 2710–6918 (2020) [Google Scholar]
  13. N. Hill, J. Brierley, R. Macdougall, How to measure customer satisfaction (2nd Ed.) (Routledge, 2017) [Google Scholar]
  14. P. Rita, T. Oliveira, A. Farisa, The impact of e-service quality and customer satisfaction on customer behavior in online shopping, Heliyon 5, 10, pp. 1–14 (2019) [Google Scholar]
  15. A. R. M. Afif, S. M. Nayan, The price of customer satisfaction, J. Undergraduate Social Science and Technology 2, 2, pp. 77–81 (2020) [Google Scholar]
  16. F. Tjiptono, Service, quality & satisfaction (3rd Ed.) (Andi Publisher, 2014) [Google Scholar]
  17. I. A. P. D. Savitri, I. M. Wardana, The influence of brand image, product quality and price perception on satisfaction and repurchase intention, Udayana University Management E-J. 7, 10, pp. 5748–5782 (2018) [CrossRef] [Google Scholar]
  18. N. P. Anggraini, S. Suryoko, The effect of halal labeling, price and product quality on customer loyalty through customer satisfaction (study on sariayu cosmetics consumers in Semarang city), J. Business Administration 7, 3, pp. 359-369 (2018) [Google Scholar]
  19. F. Suciningrum, O. Usman, The effect of product quality, service quality, and product price on customer satisfaction in shopee (2022) [Google Scholar]
  20. Sugiyono, The management research methods (Alfabeta, Jakarta, 2013) [Google Scholar]
  21. D. Priyatno, SPSS easy guide to processing data for students and the general public (Andi Publisher, 2018) [Google Scholar]
  22. I. Ghozali, Multivariate analysis application with IBM SPSS 23 program (8th Ed.) (Diponegoro University Publishing Agency, 2016) [Google Scholar]
  23. S. Riyanto, A. A. Hatmawan, Quantitative research method in the fields of management, engineering, education and experiments (Deepublish, 2020) [Google Scholar]
  24. N. Sudjana, Basics of the teaching and learning process (Sinar Baru Algensindo, 2013) [Google Scholar]
  25. D. Sunyoto, Principles of marketing management (CAPS, 2013) [Google Scholar]
  26. V. Herlina, Practical guide to processing questionnaire data using SPSS (Elex Media Komputindo, Jakarta, 2019) [Google Scholar]
  27. I. Ghozali, Multivariate analysis application with IBM SPSS 25 program (BPFE Diponegoro University, 2018) [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.