Open Access
Issue |
E3S Web Conf.
Volume 571, 2024
1st International Conference on Management and Sustainable Environment (ICOMSE 2024)
|
|
---|---|---|
Article Number | 02012 | |
Number of page(s) | 10 | |
Section | Marketing Management in Sustainable Environment | |
DOI | https://doi.org/10.1051/e3sconf/202457102012 | |
Published online | 20 September 2024 |
- J. C. Martín, F. Pagliara, and C. Román, “The research topics on e-grocery: Trends and existing gaps,” Sustainability, vol. 11, no. 2, p. 321, 2019. [CrossRef] [Google Scholar]
- L. M. Gruntkowski and L. F. Martinez, “Online Grocery Shopping in Germany: Assessing the Impact of COVID- 19,” Journal of Theoretical and Applied Electronic Commerce Research, vol. 17, no. 3, Art. no. 3, Sep. 2022, doi: 10.3390/jtaer17030050. [Google Scholar]
- N. P. Bestari, “Banyak yang Gagal, Ini Beda e-Groceries dan Quick Commerce,” CNBC Indonesia. Accessed: Nov. 16, 2023. [Online]. Available: https://www.cnbcindonesia.com/tech/20221018080959-37-380462/banyak- yang-gagal-ini-beda-e-groceries-dan-quick-commerce [Google Scholar]
- J. Grashuis, T. Skevas, and M. S. Segovia, “Grocery Shopping Preferences during the COVID-19 Pandemic,” Sustainability, vol. 12, no. 13, Art. no. 13, Jan. 2020, doi: 10.3390/su12135369. [CrossRef] [Google Scholar]
- GWI, “Ecommerce Trends 2019 – Report on Consumer Trends in Online Commerce.” Accessed: Nov. 16, 2023. [Online]. Available: https://www.gwi.com/reports/commerce-2019 [Google Scholar]
- P. W. Handayani, R. A. Nurahmawati, A. A. Pinem, and F. Azzahro, “Switching Intention from Traditional to Online Groceries Using the Moderating Effect of Gender in Indonesia,” Journal of Food Products Marketing, vol. 26, no. 6, pp. 425–439, Jul. 2020, doi: 10.1080/10454446.2020.1792023. [CrossRef] [Google Scholar]
- D. Ponte and D. Sergi, “E-grocery delivery channels: acceptance of the click and collect solutions,” Technology Analysis & Strategic Management, pp. 1–13, doi: 10.1080/09537325.2022.2163890. [Google Scholar]
- “Grocery E-Commerce Transformation: Business & Management Book Chapter | IGI Global.” Accessed: Apr. 15, 2024. [Online]. Available: https://www.igi-global.com/chapter/grocery-e-commerce-transformation/328378 [Google Scholar]
- W. P. Asti, P. W. Handayani, and F. Azzahro, “Influence of Trust, Perceived Value, and Attitude on Customers’ Repurchase Intention for E-Grocery,” Journal of Food Products Marketing, vol. 27, no. 3, pp. 157–171, Mar. 2021, doi: 10.1080/10454446.2021.1922325. [CrossRef] [Google Scholar]
- Mutia, “Tumbasin Gulung Tikar Karena Masalah Keuangan,” Tech in Asia Indonesia. Accessed: Jan. 29, 2024. [Online]. Available: https://id.techinasia.com/startup-e-grocery-tumbasin-tutup [Google Scholar]
- M. Mkansi and A. L. Nsakanda, “Mobile application e-grocery retail adoption challenges and coping strategies: a South African small and medium enterprises’ perspective,” Electron Commer Res, Apr. 2023, doi: 10.1007/s10660-023-09698-1. [Google Scholar]
- “E-grocery challenges and remedies: Global market leaders perspective.” Accessed: Dec. 21, 2023. [Online]. Available: https://www.tandfonline.com/doi/epdf/10.1080/23311975.2018.1459338?src=getftr [Google Scholar]
- B. A. Eren, “Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey,” International Journal of Bank Marketing, vol. 39, no. 2, pp. 294–311, Jan. 2021, doi: 10.1108/IJBM-02- 2020-0056. [CrossRef] [Google Scholar]
- S. Aziz, I. Maltese, E. Marcucci, V. Gatta, R. Benmoussa, and E. H. Irhirane, “Energy Consumption and Environmental Impact of E-Grocery: A Systematic Literature Review,” Energies, vol. 15, no. 19, 2022, doi: 10.3390/en15197289. [Google Scholar]
- I. Maltese, M. Le Pira, E. Marcucci, V. Gatta, and C. Evangelinos, “Grocery or @grocery: A stated preference investigation in Rome and Milan,” Research in Transportation Economics, vol. 87, 2021, doi: 10.1016/j.retrec.2021.101096. [CrossRef] [Google Scholar]
- M. Ashraf, J. Ahmad, A. A. Hamyon, M. R. Sheikh, and W. Sharif, “Effects of post-adoption beliefs on customers’ online product recommendation continuous usage: An extended expectation-confirmation model,” Cogent Business & Management, vol. 7, no. 1, p. 1735693, Jan. 2020, doi: 10.1080/23311975.2020.1735693. [CrossRef] [Google Scholar]
- E. Van Droogenbroeck and L. Van Hove, “Triggered or evaluated? A qualitative inquiry into the decision to start using e-grocery services,” The International Review of Retail, Distribution and Consumer Research, vol. 30, no. 2, pp. 103–122, Mar. 2020, doi: 10.1080/09593969.2019.1655085. [CrossRef] [Google Scholar]
- X.-F. Tian and R.-Z. Wu, “Determinants of the Mobile Health Continuance Intention of Elders with Chronic Diseases: An Integrated Framework of ECM-ISC and UTAUT,” International Journal of Environmental Research and Public Health, vol. 19, no. 16, Art. no. 16, Jan. 2022, doi: 10.3390/ijerph19169980. [Google Scholar]
- K. G. Grunert, Y. Zhou, M. Banovic, and N. Loebnitz, “Supermarket competence in emergent markets: Conceptualization, measurement, effects, and policy implications,” Journal of Consumer Affairs, vol. 55, no. 4, pp. 1633–1659, 2021, doi: 10.1111/joca.12398. [CrossRef] [Google Scholar]
- S. H. Kim, J. H. Bae, and H. M. Jeon, “Continuous Intention on Accommodation Apps: Integrated Value-Based Adoption and Expectation–Confirmation Model Analysis,” Sustainability, vol. 11, no. 6, Art. no. 6, Jan. 2019, doi: 10.3390/su11061578. [Google Scholar]
- C.-C. Chen, K.-L. Hsiao, and W.-C. Li, “Exploring the determinants of usage continuance willingness for location-based apps: A case study of bicycle-based exercise apps,” Journal of Retailing and Consumer Services, vol. 55, p. 102097, Jul. 2020, doi: 10.1016/j.jretconser.2020.102097. [CrossRef] [Google Scholar]
- M. E. Natasha, S. A. Yolanda, V. S. Magfirroh, M. K. Adam, and Yuniarty, “Factor Analysis of Customer Satisfaction Towards Repurchase Intentions In Online Shopping For Daily Necessities on E-Commerce Sites,” in 2023 8th International Conference on Business and Industrial Research (ICBIR), May 2023, pp. 067–072. doi: 10.1109/ICBIR57571.2023.10147469. [Google Scholar]
- Y. Chen, Y. Lu, S. Gupta, and Z. Pan, “Understanding ‘window’ shopping and browsing experience on social shopping website: An empirical investigation,” Information Technology & People, vol. 33, no. 4, pp. 1124–1148, Jan. 2019, doi: 10.1108/ITP-12-2017-0424. [CrossRef] [Google Scholar]
- “An In-Store Mobile App for Customer Engagement: Discovering Hedonic and Utilitarian Motivations in UK Grocery Retail | SpringerLink.” Accessed: Apr. 25, 2024. [Online]. Available: https://link.springer.com/chapter/10.1007/978-3-030-11395-7_20 [Google Scholar]
- A. Gupta, A. Yousaf, and A. Mishra, “How pre-adoption expectancies shape post-adoption continuance intentions: An extended expectation-confirmation model,” International Journal of Information Management, vol. 52, p. 102094, Jun. 2020, doi: 10.1016/j.ijinfomgt.2020.102094. [CrossRef] [Google Scholar]
- H. H. Huang, “The Organic Food Purchase Behaviour: Using ECT to Explore Customers’ Satisfaction,” MATEC Web of Conferences, vol. 62, p. 02011, 2016, doi: 10.1051/matecconf/20166202011. [CrossRef] [EDP Sciences] [Google Scholar]
- F. Liu, E. T. K. Lim, H. Li, C.-W. Tan, and D. Cyr, “Disentangling utilitarian and hedonic consumption behavior in online shopping: An expectation disconfirmation perspective,” Information & Management, vol. 57, no. 3, p. 103199, Apr. 2020, doi: 10.1016/j.im.2019.103199. [CrossRef] [Google Scholar]
- Economics Department at College of Business Administration, Princess Nourah Bint Abdulrahman University., J. Bousrih, J. V, and R. Alagiriswamy, “E – Retailing Attributes with Consumer Satisfaction, Trust and Repurchase Intension,” R. Econ. and Finan., vol. 20, pp. 867–879, 2023, doi: 10.55365/1923.x2022.20.98. [CrossRef] [Google Scholar]
- R. Xu, A. Bautista, and W. Yang, “Learning Satisfaction with Online Teaching Video Cases Among Pre-Service Preschool Teachers in China,” Early Education and Development, vol. 35, no. 1, pp. 77–95, Jan. 2024, doi: 10.1080/10409289.2023.2214163. [CrossRef] [Google Scholar]
- B. Y. Ekren, S. Perotti, L. Foresti, and L. Prataviera, “Enhancing e-grocery order fulfillment: improving product availability, cost, and emissions in last-mile delivery,” Electron Commer Res, Jan. 2024, doi: 10.1007/s10660- 023-09799-x. [Google Scholar]
- I. Puspitasari, F. Rusydi, N. Nuzulita, and C.-S. Hsiao, “Investigating the role of utilitarian and hedonic goals in characterizing customer loyalty in E-marketplaces,” Heliyon, vol. 9, no. 8, p. e19193, Aug. 2023, doi: 10.1016/j.heliyon.2023.e19193. [CrossRef] [Google Scholar]
- A. S. Ananda, H. Hanny, Á. Hernández-García, and P. Prasetya, “‘Stimuli Are All Around’—The Influence of Offline and Online Servicescapes in Customer Satisfaction and Repurchase Intention,” Journal of Theoretical and Applied Electronic Commerce Research, vol. 18, no. 1, Art. no. 1, Mar. 2023, doi: 10.3390/jtaer18010027. [Google Scholar]
- Y. Zhong and H. C. Moon, “What Drives Customer Satisfaction, Loyalty, and Happiness in Fast-Food Restaurants in China? Perceived Price, Service Quality, Food Quality, Physical Environment Quality, and the Moderating Role of Gender,” Foods, vol. 9, no. 4, Art. no. 4, Apr. 2020, doi: 10.3390/foods9040460. [CrossRef] [Google Scholar]
- “What Drives E-grocery Purchase Retention in a Post Pandemic Era?,” JSMS, Dec. 2022, doi: 10.33168/JSMS.2022.0617. [Google Scholar]
- D. T. Cuong, “The Impact of Promotion and Price Perception on Buying Decision and Repurchase Intention Through Online Shopping,” in Artificial Intelligence in Intelligent Systems, R. Silhavy, Ed., in Lecture Notes in Networks and Systems. Cham: Springer International Publishing, 2021, pp. 238–250. doi: 10.1007/978-3-030- 77445-5_21. [Google Scholar]
- M. Muflih, E. S. Astuti, Suhadak, Z. Arifin, and M. Iqbal, “Exploring the Antecedents of Indonesian Ecommerce Users Usage Intention,” International Journal of Entrepreneurship, 2020, Accessed: Apr. 25, 2024. [Online]. Available: https://www.semanticscholar.org/paper/Exploring-the-Antecedents-of-Indonesian-Ecommerce- Muflih-Astuti/7999f837d93d7ba310966c49b7184272b7602078 [Google Scholar]
- A. C. Munaro, E. Martins, and H. T. Kato, “The effect of consumption motivation on the perception of gift store attributes in jewelry retail stores and its influence on repurchase intention,” Rev. bras. gest. neg., vol. 21, pp. 788–812, Jan. 2020, doi: 10.7819/rbgn.v21i5.4029. [Google Scholar]
- M. Tenenhaus, V. E. Vinzi, Y.-M. Chatelin, and C. Lauro, “PLS path modeling,” Computational Statistics & Data Analysis, vol. 48, no. 1, pp. 159–205, Jan. 2005, doi: 10.1016/j.csda.2004.03.005. [CrossRef] [Google Scholar]
Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.
Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.
Initial download of the metrics may take a while.