E3S Web Conf.
Volume 15, 2017The 1st Scientific Practical Conference “International Innovative Mining Symposium (in memory of Prof. Vladimir Pronoza)”
|Number of page(s)||6|
|Section||Innovative Mining Equipment|
|Published online||07 April 2017|
“Smart Service” as an innovative system of service for mining companies in Kuzbass
1 KuzSTU, Department of economics, 650000 Kemerovo, Russia
2 KuzSTU, Department of information and automated manufacturing systems, 650000 Kemerovo, Russia
* Corresponding author: email@example.com
The article deals with the issues related to the introduction of “smart service” as an innovative system of equipment service in the business system and “Life-Cycle Management” (LCM) by mining equipment manufacturers. Based on the analysis of the competitive environment an overview description of the competitive environment in the field of equipment sales for surface and underground mining as well as for maintenance and repair of mining machinery for surface mining is presented. The article describes the results of the survey of top managers from company-clients of the company “Joy Global” to identify the demand characteristics of mining companies in using the “Life-Cycle Management” program ranking them in order of priority. To justify the viability of the corporate service package taking into account the individual needs of mining companies within the system “smart service” the contingency of service package and their demand by mining enterprises is used.
© The Authors, published by EDP Sciences, 2017
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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